General Conditions of Sale
General conditions of sale
GENERAL CONDITIONS OF SALE
www.bambaland.es
1. GENERAL INFORMATION
The ownership of this website, www.bambaland.es, (hereinafter Website) is held by: BAMBALAND SPORTS SL with CIF: B90166323, registered in the commercial registry of Seville, Volume 5939, Folio 91, Registration Sheet SE-103.209, and whose contact details are:
Address: C/ BIRMANIA LOCAL 8
41020 SEVILLE SPAIN
Contact phone: 955542769
Contact email: hola@bambaland.es
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.bambaland.es) and the purchase or acquisition of products and/or services on it (in below, Conditions).
For the purposes of these Conditions, it is understood that the activity that Bambaland develops through the Website includes:
Marketing and distribution of sneakers, fashion and sports accessories.
(All the items shown on this website are original, legal and supplied by the brands themselves).
In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Legal Notice and the General Conditions of Use ( LEGAL NOTICE ), including the cookie policy, and the policy privacy and data protection of Bambaland. By using this Website or by making and/or requesting the purchase of a product through it, the User agrees to be bound by these Conditions and by all of the aforementioned, so if you do not agree with all of this, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those in force at the time the purchase of products is requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which reason, from the moment the navigation on the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:
Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be annulled and the relevant authorities reported.
Provide truthful and lawful contact information, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use) ( LEGAL NOTICE ).
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is mainly aimed at Users residing in the peninsula. Bambaland does not ensure that the Website complies with the laws of other countries, either totally or partially. Bambaland declines all responsibility that may derive from said access, nor does it ensure shipments or provision of services outside the peninsula.
The User may formalize, at his choice, with Bambaland the contract of sale of the desired products in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.bambaland.es, during which several products can be selected and added to the cart, basket or final purchase space and, finally, click on Cart
Likewise, the User must fill in and/or verify the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that Bambaland has received their order or purchase request and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email, and where appropriate, through their personal connection space to the Website. Likewise, the User can, if he wishes, obtain a copy of his invoice on paper, requesting it from Bambaland using the contact spaces on the Website or through the contact information provided above.
The User acknowledges that they are aware, at the time of purchase, of certain particular conditions of sale that concern the product in question and that are shown next to the presentation or, where appropriate, its image on its website page, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the benefits; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
Unless expressly stated otherwise, Bambaland is not the manufacturer of the products sold or that could be marketed on the Website. Although Bambaland makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or the materials and/or components of the products may contain additional or different information from that which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the label, warnings and/or instructions that accompany the product.
The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of Bambaland in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with the LOPD and the rights that assist Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use) (LEGAL NOTICE ).
4. AVAILABILITY
All purchase orders received by Bambaland through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply. If there are difficulties regarding the supply of products or if there are no products left in stock, Bambaland undertakes to contact the User and refund any amount that may have been paid as an amount.
5. PRICES AND PAYMENT
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially in relation to VAT, a different matter is indicated and applied.
However, and unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due when managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that best suits him.
In no case will the Website add additional costs to the price of a product or a service automatically, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card, PayPal, Bank transfer, and Cash on Delivery.
Likewise, where appropriate, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by Bambaland.
Bambaland uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Bambaland will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once Bambaland receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User in the manner and, where appropriate, at the place established.
If the means of payment is Paypal, gift card or credit card, the charge will be made at the time that Bambaland sends a confirmation of the purchase order or product acquisition to the User.
In any case, by clicking on END OF PURCHASE PROCESS, the User confirms that the payment method used is his, or that, where appropriate, he is the legitimate holder of the gift card or credit card.
The purchase or acquisition orders in which the User selects the bank transfer as a means of payment will be reserved for 48 calendar hours from the confirmation of the order in order to allow sufficient time for the bank transfer to be taken into account by the system. used by Bambaland for the Website. When the system receives the transfer, the order will be prepared and managed for shipment.
Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the reference of the transfer. In the event of an error, Bambaland will not be able to validate the order, which will be cancelled.
Cash on delivery payment, the User must select “Cash on Delivery” among the payment methods on the Website and continue to PURCHASE MODE to place the purchase order. From that moment, Bambaland reserves the right to contact the User in order to validate the purchase order with him. After this, the order will be prepared and made available for the management of its shipment.
Payment will be made at the time of delivery of the order by the delivery person of the carrier. Payment will be made only in cash. The User undertakes to deliver the exact amount of the order to the delivery person of the carrier, he will not be able to provide change.
For the refund of the amount in orders paid by cash on delivery, Bambaland reserves the right of 15 calendar days after requesting the refund through the Website and having returned the package to the carrier. When making the return, the User must indicate their bank details to receive the transfer corresponding to the requested refund of the amount of the returned order. The refund of the amount of the orders paid by the cash on delivery will be made only by transfer.
Bambaland reserves the right to suspend payment by cash on delivery to those Users who have not met the necessary requirements in past orders.
6. DELIVERY
In the cases in which the physical delivery of the contracted good is appropriate, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands). Consult conditions conditions for the Canary Islands, Ceuta and Melilla or other European areas.
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason, attributable to it, Bambaland could not meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to go ahead with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, they must contact Bambaland to arrange delivery on another day.
In the event that 30 days elapse since your order is available for delivery, and it has not been delivered for reasons not attributable to Bambaland, Bambaland will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional expenses resulting from the User’s own choice of a different delivery method than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 15 calendar days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.
For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Bambaland receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a certain time. after full receipt of the amount paid by Bambaland.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting Bambaland through the contact spaces provided. on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal connection space to the Website.
In any case, the User, before clicking on PURCHASE MODE , has access to the space, cart, or basket where their purchase requests are recorded and can make changes.
In the same way, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right of rectification as established in Organic Law 15/1999, of December 13, on Data Protection of Personal character.
8. RETURNS
In the cases in which the User acquires products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore , has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification .
This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Bambaland Website or in the event that the goods that make up their order are delivered separately, within 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order.
To exercise this right of withdrawal, the User must notify Bambaland of his decision. You can do so, where appropriate, through the contact spaces provided on the Website or through:
BAMBALAND SPORTS SL
CIF: B90166323
LOCAL BURMA STREET 8
41020 SEVILLE, SPAIN
Email: hola@bambaland.es
Telephone: 9555542769
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that Bambaland makes available as an annex to these Conditions, however, its use is not mandatory. ( CANCELLATION MODEL )
To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.
In the event of withdrawal, Bambaland will reimburse the User for the amount of the purchased item, as long as it is returned unused, in its original condition, with the labels, where appropriate, and in the packaging provided by Bambaland or a similar one.
Bambaland will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, Bambaland could withhold said reimbursement until the products or items of the purchase have been received.
The User can return or send the products to Bambaland at:
C/ BIRMANIA LOCAL 8
41020 SEVILLE, SPAIN
And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Bambaland was informed of the withdrawal decision.
The User acknowledges knowing that he must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods. Or we can take care of everything for a cost of €4.50 euros VAT included.
In any case, no refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, the instructions and other documents that accompany them, in addition to a copy of the purchase invoice.
You can download the model withdrawal form at the following link:
Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, they should contact Bambaland immediately. and let you know the existing disagreement (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same is appropriate. .
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.
The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at all times for the User, as a consumer and user, will always apply.
Guarantee
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website. Bambaland, not being responsible for this guarantee, will mediate with the manufacturers to apply it.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Bambaland and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.
9. EXEMPTION OF LIABILITY
Unless otherwise provided by law, Bambaland will not accept any responsibility for the following losses, regardless of their origin:
Any losses that were not attributable to any breach on your part;
Business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.
Similarly, Bambaland also limits its liability in the following cases:
Bambaland applies all measures related to providing a faithful display of the product on the Website, however, it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind
Bambaland will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially due to causes such as strikes, highway retentions, and in general any other typical of the sector, which derive in delays, losses or theft of the product.
Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Bambaland puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products, however it disclaims responsibility for causes that are not attributable to it, acts of God or force majeure.
Bambaland will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Bambaland will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
In general, Bambaland will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, by way of example but not exhaustive:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Bambaland will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. Bambaland will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure event.
10. WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User accepts that most of the communications with Bambaland are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Bambaland sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and/or communicate with Bambaland through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, Bambaland may contact and/or notify the User via email or at the postal address provided.
11. WAIVER
No waiver by Bambaland of a specific legal right or action or the lack of requirement by Bambaland for strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate to the User of the fulfillment of his obligations.
No waiver by Bambaland of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
12. NULLITY
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
13. ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and Bambaland in relation to the object of sale and replace any other prior agreement, agreement or promise agreed verbally or in writing by them. parts.
The User and Bambaland acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
14. DATA PROTECTION
The information or data of a personal nature that the User provides to Bambaland in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use) ( LEGAL NOTICE ). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
15. APPLICABLE LAW AND JURISDICTION
The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Bambaland and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals, specifically in Seville.
16. COMPLAINTS AND CLAIMS
The User can send Bambaland their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, Bambaland has official claim forms available to consumers and users, and that they can request from Bambaland at any time, using the contact information provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between Bambaland and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, according to May 21, 2013, on the resolution of online disputes in consumer matters and by which Regulation (EC) No. 2006/2004 and Directive 2009/22/EC are modified. You can access this method via the website: http://ec.europa.eu/consumers/odr/
